As a part of the maintenance agreement there are 2 major components. Upgrades and new versions of sotware and support. Standard Support aims at, as the name implies, include everything that you'd normally expect from a support desk. You get access to updates, our Knowledge base and we assist with malfunctions of any kind. Some customers ask for a more advance support where we take on IT tasks or even internal helpdesks, this is described under the tab Star Support.
Below a description of what standard support includes
- Help if a system or application crashes
- The latest software updates, releases and patches
- Access to our Knowledge Base
- Access to PTC Knowledge Base
- Access to PTC license management system
- First Line support via mail, phone and remote-assistance weekdays 08.00 - 17.00
- Special offers from PTC and us
Log a case
For technical support please make sure to give our Tech-support engineers as much info as possible, such as background, system info, customizations etc.
This way we can solve your problems faster.
There are two ways to register your support issue with us:
- Log your case online
- Call our support phone for critical issues
Phone Nordic+46 (0)31 760 85 84
Phone UK+44 20 8123 9612