Online Support Form

Use this form to register your technical support issue.
We will respond to the case in a couple of hours.

Contact support

Always use the form below, except for critical issues when you should call us.

Phone +44 20 8123 9612

Business hours 07:00 - 16:00

1 Contact information
2 Choose topic

Choose a area that corresponds to your problem the most.

3 Describe the issue

A sentence that describes the problem.

The more detailed you are the better.

If you are able and there is an error message, please provide it here.

Upload a file containing error message, logs, screenshots and such.

We treat all support questions with haste, but here you can help us prioritize by indicating the priority.

4 Details about your system

If there aren't any match, please choose the closest match.

Datecode only applicable for PTC products.

5 Send case to Simonsoft